This Privacy Policy (“Policy”) describes how Center Spa sp. z o.o. Sp. k. (“Service Provider”, “we”, “our” or “us”) uses and discloses information about you or the product you ordered (your “personal data”) collected when you visit our website at www.centerspa.pl, (“Website”) or when you contact us using the tools available on it, such as the contact form.

Who we share your personal data with

Your personal data may be disclosed to:

  • companies and other entities that provide services to us, such as web hosting companies, analysts, and IT service providers;
  • companies and other entities if you have asked us to disclose your personal data to them or have given us your consent;
  • professional advisors;
  • any enforcement authorities, courts, regulatory bodies, government bodies or other third parties, to the extent necessary to comply with a legal obligation, or to protect our rights, the rights of a third party or the personal safety of an individual or to detect, prevent fraud, or for security reasons.

International transfers of your personal data

Your personal data will be treated in a manner consistent with Polish data protection law and may be transferred within the European Economic Area (“EEA”) and outside the EEA (including to the USA). It may happen that the countries to which we transfer your personal data may not be perceived by the European Commission as providing an adequate level of protection for personal data. Therefore, in the event of transferring personal data outside the EEA, we will apply appropriate safeguards in accordance with our legal obligation to ensure adequate protection of your personal data regardless of the country to which it is transferred. Such safeguards may include the inclusion in the contract with the third party to whom the personal data is to be made available of contractual clauses guaranteeing that your personal data will be protected at a level equivalent to that applied in the EEA. For further information on how the Service Provider protects your personal data in the event of transfer outside the EEA or to obtain a copy of the safeguards we have applied to protect your personal data, please contact us at the address indicated in the section “Your rights”.

When do we collect your personal data?

The Service Provider collects your personal data when:

  • you fill out forms or make reservations;
  • you contact us via the contact form and
  • automatically using cookies or similar technologies.

How do we use your personal data?

Personal data is collected for the purpose of:

  • handling your requests
  • contacting and handling your inquiry/notice submitted using the contact form;
  • managing and improving our business and our relationship with you;
  • fulfilling our legal obligations, complying with legal procedures or requests for information issued by government bodies or other third parties and preventing and detecting crimes and fraud, or protecting the rights of you, ours or others; and
  • to operate the Website, to determine how the Website is used, to improve it, including for the purposes described in the section “Cookies and other technologies”.

How long do we store your personal data?

We store your personal data in a form that allows identification for as long as is reasonably necessary to fulfill the purposes for which we collected it and our possible legal obligations. In general, this means storing your personal data for as long as:

  • the personal data is reasonably required in order to respond to an inquiry/request submitted using the contact form and to continue correspondence if necessary
  • the personal data is reasonably required in order to fulfill your request submitted via the form
  • the personal data is reasonably required in order to protect and defend our rights or property (in principle, this will be the length of the limitation period for claims); or
  • applicable law requires us to store your personal data.

On what legal bases do we base the processing of personal data?

There are various legal bases on which we rely when using your personal data. We will collect and process your personal data in the following situations:

  • when you use the forms available on the Website – the legal basis for processing personal data may vary depending on the subject of the inquiry/notification and the form used. In this respect, we may rely on a contract consisting in the provision of services for handling specific forms, provided that the processing of data is necessary for the performance of such a contract. In the remaining scope, we may primarily rely on our legitimate interest, which is to ensure continuity of communication and enable contact with the Service Provider in matters of business activity while simultaneously attempting to satisfy your request/notification;
  • when it is necessary to fulfill a legal obligation incumbent on us – the legal basis will be a provision of law;
  • when you give your consent – we will rely on it, for example, in order to collect technical data such as data from cookies or similar technologies described in the chapter “Cookies and other technologies” or in the case of completing fields in forms made available via the Website not marked with an asterisk or data entered voluntarily in the text field of the selected form. In the event that we use your personal data based on consent, you have the right to withdraw your consent at any time. For more information, see the section “Your rights”.

Cookies and other technologies

We use various technological solutions, including cookies and other technologies, to facilitate the use of the Website and to adapt its content to the needs of specific recipients.

What is a cookie?

Almost every website uses cookie technology. These are small files that store Internet settings. They are downloaded via the web browser when you first enter the site. The next time you visit from the same device, the browser can check whether the appropriate cookie (i.e. a file containing the name of the website) is stored on the device and send the data contained in it back to the website. This allows the website to recognise that a given user has visited it in the past and, in some cases, allows it to adapt the content displayed.

More information about cookies can be found at:

What cookies and other technologies do we use?

Analytics

Adobe Analytics (Adobe Systems Incorporated)

Adobe Analytics is an analytics service provided by Adobe Systems, Inc. that helps us to see how users use the Website.

Place of processing: United States

More information is available in Adobe Systems Inc. Privacy Policy.

Google Analytics (Google Inc.)

Google Analytics is a web analytics service provided by Google Inc. (“Google”). These cookies are used to collect information about how visitors use our Website. We use this information to create reports and help us improve the Website.

Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Place of processing: United States

More information is available in Google Inc. Privacy Policy.

Files used for so-called “heat mapping”

Services such as “heat mapping” are used to display areas of a page where users most often move their mouse or click. This shows where interesting places are located. These services allow monitoring and analysis of network traffic and tracking user behavior.

Some of these services may record sessions and make them available for later visual playback.

Crazy Egg (Crazyegg)

Crazy Egg is a heat mapping service provided by Crazy Egg, Inc.

More information available in Crazy Egg, Inc. Privacy Policy

Infrastructure Monitoring

This type of service allows us to monitor the use and behavior of the components of the Website, so that their performance, operation, maintenance and troubleshooting can be improved.

Pingdom (Pingdom AB)

Pingdom is an infrastructure monitoring service provided by Pingdom AB.

Place of processing: Sweden

More information available in Pingdom AB Privacy Policy

Tag Management

This type of service helps us to manage tags or scripts used on the Website in a centralized way.

The flow of user data through these services may potentially result in their storage.

Google Tag Manager (Google Ireland Limited)

Google Tag Manager is a tag management service provided by Google Ireland Limited.

Place of processing: Ireland

More information is available in Google Ireland Limited Privacy Policy

How can you change your cookie and similar technology settings?

Most web browsers allow some control over most cookies through the browser settings. To learn how to manage cookies and similar technologies in popular browsers, you can visit the website of the browser developer.

To opt out of being tracked by Google Analytics across all websites, you can visit http://tools.google.com/dlpage/gaoptout.

Your rights

You have the right to know what personal data we hold and for what purposes, as well as to access and rectify this data if necessary. In certain circumstances, you have the right to request the restriction of processing, the right to request the deletion of your personal data, the right to request the receipt of your personal data in a commonly used electronic format for the purpose of transmitting it to others (often referred to as the right to “data portability”).

Where we process your data based on a legitimate interest, you also have the right to object to the processing of your personal data due to your particular situation.

Where you have given us consent to use your personal data, you have the right to withdraw this consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

If you have any questions or concerns about our processing of your personal data or would like to access your personal data that we store or exercise any of your rights related to your personal data, please contact us at the following e-mail address: biuro@centerspa.pl or mailing address: pl. Solny 15, 50-062 Wrocław. Please inform us which right and to what extent you wish to exercise. In addition, you have the right to lodge a complaint with the President of the Personal Data Protection Office (to the address of the Personal Data Protection Office, ul. Stawki 2, 00 – 193 Warsaw).

Other Websites and Social Media Sites

The Website may contain links to other websites that are outside our control and are not covered by this Policy. When you visit other websites using our links, the operators of those websites may collect and use your personal information in accordance with their own privacy policies, which may differ from ours.

The Website may also offer you the opportunity to share or follow information about us, the Website or the products and/or services available on the website using third-party social media features (such as “share”, “like”, “follow” buttons).

We offer these features to increase interest in the Website among your friends on social media sites and to allow you to share and follow reviews, news and recommendations about the Website with your friends. However, please note that sharing personal information on social media sites may result in such information being collected by the operator and published, including on search engines.

You should always read the privacy policy of the website or social media site you visit carefully to understand their privacy practices.

Information on the voluntary provision of data

Providing personal data marked with an asterisk is necessary to provide the service of providing and handling the appropriate forms, fulfilling the requests or requests you have sent using such forms (e.g. ordering a test drive, making an appointment for service or a visit to the showroom, conducting a vehicle valuation) and conducting further correspondence on the matter. Failure to provide such personal data will result in the inability to contact and provide the above services via the forms posted on the Website. Providing data not marked with an asterisk, including personal data in the content of the transmitted messages, is voluntary.

Updating this Privacy Policy

We reserve the right to make changes to the content of this Policy as needed, which we will inform you about on the Website. Users of the Website who do not agree to such changes should stop using it. In the event of changes that will have a significant impact on the nature of the processing of personal data already collected or another significant impact on you, we will notify you of this in a reasonable time so that you have the opportunity to exercise your rights to personal data (such as objecting to the processing of personal data).